Waterpark FAQs

Waterpark FAQs2022-06-27T05:19:59-04:00
When does the Water Park open?2023-06-10T16:52:26-04:00

We opened this year on Saturday, June 10th 2023 due to maintenance.

Can I bring my infant float in to the waterpark?2022-07-06T09:53:36-04:00

Yes. You can bring infant floats in to the water park.

I bought a ticket online. Can change my date?2022-07-06T09:46:42-04:00

Thank you for buying your ticket online!  While we appreciate knowing what day you are coming, your ticket is good all season Memorial Day – Labor Day until redeemed.

It is VERY IMPORTANT that you use your ticket on the same day you purchased it.  For example, you can not buy a Monday ticket and redeem it on Saturday or Sunday or a Holiday because the price is different. This will cause a lot of confusion at the counter and will likely result in your admission being rejected, at the very least you will have to pay the difference in price. It is BEST PRACTICE if you need to move a ticket to use it on the same priced day Monday – Friday tickets are a price and Saturday, Sunday, and holidays are a different price.

Waterpark ticket changes: We do take careful note if you are 42” or over. You should use your adult ticket – 42” or over or your child ticket  -42” or under on the same day of the week you originally purchased it.

If you have questions or need assistance please email helentubing.helenwaterpark@gmail.com

 

Do you offer combined tickets to waterpark and tubing?2023-12-11T13:24:34-05:00

We do not offer a ticket that covers both waterpark and tubing. Tickets are sold separately.

How do I make a claim on the ticket Insurance I purchased?2022-07-11T09:59:07-04:00

Travel Insurance you have an option to purchase during the online ordering process is handled through AIG/Travel Guard.

Travel Guard Customer Support Line: 866-690-6859 

Online Claims Portalhttps://www.registrationsaver.com/policy-management/

Do you offer a military discount?2022-06-25T10:48:09-04:00

Yes. 10%. Please show your military ID at the counter.

Can I leave the waterpark and come back?2022-05-25T10:36:07-04:00

You have a full day ticket to the waterpark. You may leave and return to the park on a same day ticket.

What do we do if it starts raining at the Park?2022-05-25T10:39:46-04:00

Given the nature of summer rains, we are open rain or shine! There are no refunds for weather closures, delays, or pauses in playtime.

If it starts to storm, for your safety the lifeguards will call you out of the water.   We must keep you out 30 min. after the last thundering.   We will announce when you can return back to the water.

You can take shelter upstairs or down stairs at the covered tables areas wherever you feel comfortable. While you wait you can shop the General Store and/or enjoy our full menu of delicious foods from the Snack Bar.

Your ticket is good for the whole day. You may leave and return with your same day ticket when it stops raining.

Do you have Changing Rooms at the WaterPark?2022-05-25T10:25:33-04:00

Yes, changing rooms are available. Changing rooms close at 6pm.

Are lockers available?2022-05-12T11:19:48-04:00

Yes, we provide lockers for your things.

Do you give refunds?2022-05-24T21:04:44-04:00

No, we do not give refunds under any circumstances. Sorry.

Do guests have to sign a Wavier ?2022-05-12T11:09:43-04:00

Yes, If your under 18 you can download the waiver here and bring with you.

Do you accept Checks?2022-05-12T11:57:43-04:00

No. We do accept cash, credit cards, and you can buy tickets online.

What forms of payment do you accept?2022-05-24T21:07:15-04:00

We accept cash and credit cards.  You can pay online as well using our ticket purchase system. We do not accept checks, payment apps, blockchain, barter, or favors.

Do you offer season passes?2022-05-12T09:00:51-04:00

No.

What are the operating hours for the waterpark?2023-06-10T16:54:44-04:00

We are open 7 days a week 9am – 5pm.

Are there lifeguards at the Water Park?2022-05-12T11:16:33-04:00

Yes, We have certified lifeguards!

Is food available at the park?2022-05-12T11:11:48-04:00

Yes, We have a full service Concession Stand

Do you give rain check if it starts raining after we sign in?2022-05-25T10:39:57-04:00

No. It is up to you to check the weather before coming.  We are open rain or shine.  State Law requires that we pull everyone out of the water while it is thundering and lightening.  You can go back in when it clears up.
Your ticket is good for the whole day. You may leave and return with your same day ticket when it stops raining.

Is there a height restriction on the slides?2022-05-12T11:31:42-04:00

Yes, you must be 42” or taller to ride the slides.

What happens if I’m at the top of the slides and my child isn’t 42”?2022-05-12T11:27:00-04:00

Our minimum height requirement for the slides is 42″. So your child will not be able to go down the slide, you will have to get back down via the stairs.

Is there a weight limit on the slides?2022-05-12T11:31:14-04:00

Yes, visitors over 250 pounds will not be permitted to ride the slides.

Can I wear shoes in the Park?2021-04-28T16:51:41-04:00

Only water shoes.

Can I wear denim shorts or cut off shorts?2022-05-24T21:24:09-04:00

No, only swimwear is allowed in the pools.

Do not wear denim or cut off shorts or dresses in the pools.

Do not wear headwraps!  Headwraps are subject to getting caught on the slides.

 

If swimwear is needed you can buy some at the General store on site.

Is there a charge for swimmer diaper and cover?2022-05-25T10:13:13-04:00

Babies, children, and anyone who may be at ANY risk of not being able to contain their excretions must wear a swim diaper and cover at all times inside the park. We sell these in the General Store.

Do we have to pay if we aren’t going to be in the water?2022-05-24T21:27:05-04:00

Yes! You will pay to cross the bridge in to the main park.

The only exception is grandparents or parents who do not plan on using the lazy river, slides OR sunbathing.

Can we bring food & drink in the water park?2022-05-26T18:34:37-04:00

No outside food or drinks are allowed in the park.
No coolers are allowed in the park.
All bags entering the park are subject to being checked.

We have a full concession stand in the park for food and drink.

Your ticket is a full day ticket. You may leave, have your food and drink and return to the park on a same day ticket.

Are dogs allowed in the water park?2022-05-25T10:47:00-04:00

Dogs are not allowed inside the front door of the Water Park building. This is strictly enforced per the GA Department of Health. Dogs can not go inside general store, any sales counter, or bathrooms either. Take your dogs tubing instead!

Can we smoke in the Park?2022-05-25T09:52:32-04:00

Absolutely not. If anyone is caught smoking anything, including vapes/pens, you will be asked to leave the property. This is strictly enforced.

We recommended that you check the weather conditions before making your trip to avoid any surprising storms. weather.com